Last updated: October 28, 2026
This Shipping Policy applies to orders placed in the WILSON JOE online store (wilsonjoe.shop/), operated by WILSON JOE, 300 Palmetto Park Blvd, Bldg 70, Lexington, SC 29072, USA.
1. Where we ship
We ship within the United States only — all 50 states and Washington, D.C. We do not currently ship to U.S. territories, APO/FPO/DPO addresses, or outside the United States.
2. Where we ship from
All orders ship from our studio in Lexington, South Carolina, United States.
3. Processing time
Orders are packed and handed to the carrier within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 2pm Eastern Time, or at the weekend, start processing the next business day. Candles are packed in a moulded board insert with the wick trimmed and the jar upright; if a carrier drops the box, we replace broken glass rather than asking you to ship it back.
4. Methods, delivery times and costs
| Destination | Method | Transit time | Cost |
|---|---|---|---|
| Contiguous US | Standard | 3–6 business days | Free over $75, otherwise $6 |
| Contiguous US | Expedited | 2–3 business days | $14 |
| Alaska & Hawaii | Standard | 4–8 business days | $12 |
| Alaska & Hawaii | Expedited | 3–5 business days | $22 |
Transit times are estimates after processing, not guarantees. The exact cost for your order is always shown at checkout before you pay.
5. Sales tax
Prices on the website exclude sales tax. Where required, tax is calculated at checkout from your delivery address. Orders shipped to a South Carolina address are charged the South Carolina sales tax in force at the delivery address — 7% in Lexington (6% state plus 1% Lexington County). Shipping charges are taxable in South Carolina.
6. Tracking
When your order ships we email a tracking number. If it has not arrived within 2 business days of ordering, check your spam folder, then contact us.
7. Delays
If we cannot ship within the time stated above, we will email you a revised date and offer to cancel the order for a full refund, consistent with the U.S. Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule.
8. Address accuracy
Please check your address at checkout. We can change it only before the order ships. If a parcel comes back to us because of an incorrect or incomplete address, we will contact you to arrange reshipment (additional postage may apply) or refund the product price.
9. Lost, stolen or damaged parcels
If a parcel arrives damaged, or tracking shows delivery but you have nothing, contact us within 14 days with your order number and, for damage, photos of the parcel and contents. Broken glass, a cracked vessel or a leaking diffuser is replaced at no cost to you. We will open a claim with the carrier and, once confirmed, send a replacement or refund. See also our Refund & Return Policy.
10. Contact
Questions about shipping? Email admin@wilsonjoe.shop or call +1 (925) 653-2362.